When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
●USA: 3–4 business days
●Europe: 6–8 business days
●Australia: 2–14 business days
●Japan: 4–8 business days
●International: 10–20 business days
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch, please help out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with me at support[at]aec.gallery with your order number.
If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact me at the email support[at]aec.gallery.
I’ve Received a wrong/damaged product, what should I do?
Very sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at support[at]aec.gallery within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. I will get back to you with a resolution as soon as possible!
What’s your return policy?
Returns and exchanges are not offered, but if there’s something wrong with your order, please let me know by contacting me at support[at]aec.gallery.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at support[at]aec.gallery with photos of wrong/damaged items and I’ll sort that out for you.
How Do I Track My Order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at support[at]aec.gallery.